FAQ – Frequently Asked Questions

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FAQ – Frequently Asked Questions2019-02-15T11:28:32-05:00
What is the difference between annual subscription and perpetual license?2019-10-08T08:56:16-04:00

Annual subscription lets you use the software for one full year. It includes all updates and technical support. After one year the software will stop working, unless the subscription is renewed. You pay less upfront, but it will be more costly over time.

On the other hand, a perpetual license doesn’t have an expiration date, and it includes one year of Maintenance and Support. After one year you will have the option to renew your Maintenance & Support Plan (recommended). The software will not stop working. You pay more upfront, but it will be cheaper in the long run.

What is included in the Maintenance & Support Plan?2019-04-20T15:00:13-04:00

The Maintenance & Support Plan includes four important features:

  • All software updates of the current and new version are included at no charge. No need to spend one-time higher prices for upgrades.
  • Automatic Web Update is included, which means that the software will automatically detect when there is an update available to download. No need to check regularly yourself.
  • Unlimited expert technical support by a PE, not a technician. You will receive quick and informative answers to your questions through email (preferred), chat, or phone.
  • Move your license to another computer if necessary. Uninstall your license in your old computer and install it back in your new computer.
Is it really a good idea to pay an annual fee for the Maintenance & Support Plan?2019-04-20T15:05:05-04:00

Absolutely! It’s better to have a plan that covers all updates and support for a low fee, than spend one-time higher prices for upgrades. Not to mention that you may get stuck if your computer crashes, since you won’t be able to move your license to another computer. In the long run you pay less for the full service.

What happens if I don’t renew my yearly Maintenance & Support Plan?2019-08-07T10:53:05-04:00

You can continue using your software normally, but the upgrades to new versions will not be free, you will not have access to premium technical support, and you may not be able to move your license to another computer.

Are ASDIP reports compliant with Building Department reviews?2019-02-15T11:12:44-05:00

Absolutely! The reports include exposed formulas and Code references for granular checking, as well as pre-formatted graphical images, organized by topic.

I didn’t evaluate the trial during the evaluation period. Can I download it again?2019-02-15T11:13:50-05:00

No, the evaluation period is 15 days, counting from the first time you open the software. This period cannot be extended, and the same trial will not run in the same computer. You will need to install the trial in another computer, which will give you 15 more days for your evaluation.

I downloaded the trial sometime ago, can I subscribe again to download another trial?2019-10-05T18:23:52-04:00

Yes, please subscribe again and proceed to download your trial version of another product. Please note that the same product trial will not work in the same computer after the evaluation period has expired.

Can I move my license between computers multiple times?2019-02-15T11:16:03-05:00

You can move your license to another computer a maximum of two times per year. This is intended if you replace your old computer. This feature is not intended to allow moving the license multiple times between users. Simply uninstall your license in your old computer and install it back in your new computer.

Is the full suite of four software products the best deal?2019-04-20T15:07:12-04:00

Absolutely! When you order the full suite you automatically save 25% of the sum of the individual prices. Basically you pay 3 and take 4 products. This is deliberate discounting to promote the full suite of ASDIP Structural Software.

How do I change the company name in the reports?2019-04-20T15:08:32-04:00

The company name is embedded in your license, and you enter this information at the time of your license authentication. To change your company name, simply uninstall your license and then install it back, but this time change the company name as desired.

Will I have access to software updates?2019-10-05T18:37:05-04:00

All licensed users will be provided free updates to fix reported bugs or add new minor features. However, new versions which include major features and code compliance upgrades with a newer design code are considered paid upgrades. You decide if you want to pay for any subsequent upgrade.

If your annual Maintenance & Support Plan is active, then all updates to the current and new version will be free of charge, in addition the automatic web update system, and the access to tech support.

If you purchase an annual subscription, it includes Maintenance and Support, therefore all updates are included with your subscription.

Will I receive a CD with my software purchase?2019-02-15T11:21:35-05:00

No! The latest version of ASDIP Structural Software is always available to download from our web site. With your purchase you will receive an email with a software license key and instructions to convert the trial version to the full authenticated licensed version.

What happens to my software if my computer crashes?2019-04-20T15:13:39-04:00

Since your computer will no longer be accessible you simply send an email to our support team, and we will deactivate your software license in our authentication server, so that you can install the software license in another computer without any problem. Please note that this is only possible if your Maintenance & Support Plan is active.

What happens to my software license if I replace my old computer?2019-04-20T15:21:12-04:00

Simply uninstall the license in your old computer and then install your software license in your new computer. Alternatively, you can send an email to our support team, and we will deactivate the license in our authentication server, so that you can install the software license in the new computer without any problem. Please note that this is only possible if your Maintenance & Support Plan is active.

Does a perpetual license have an expiration date?2019-10-10T11:30:24-04:00

No! A perpetual license will not expire over time. ASDIP Structural Software regularly releases new versions of our products to add new features and comply with new code revisions. At the time of a version release you will decide if you want to buy a license upgrade, otherwise you can continue using your existing software version.

If your Maintenance & Support Plan is active, then all updates will be free of charge.

If you purchase an annual subscription then the software will stop working after one year, unless you renew your subscription.

What is the difference between Local License and Network License?2019-10-21T15:38:42-04:00

Local License is utilized by an individual engineer with a maximum install of two computers such as desktop and laptop. The Network License can be used by any number of individuals accessing the server, but one user at a time. Note that the price of a Network License is higher than the price of a Local License.

Can one license be used by two individuals in two computers?2019-10-10T11:32:23-04:00

No. The local licenses have been conceived (and priced) to be used by one individual. You can install your license in two computers as a courtesy if you travel, or if you work from home. The cooperation from our customers will help us to keep the prices low, for the benefit of everyone.